SherLuck questions, answered

To open a SherLuck account, tap Join now on this site, then tap Register at the top of the casino page. Fill in the sign-up form and accept the Terms of Service. You must be 18 or over to register. One login then covers the casino, the live casino and the sportsbook.

SherLuck asks for ID to confirm that you're 18 or over, that the account belongs to you, and that payments follow SherLuck's KYC and AML policies. KYC stands for Know Your Customer: the identity checks licensed casinos carry out. Verified details also make it harder for anyone else to use your account or your payment method.

The SherLuck KYC Policy, linked in the casino footer, sets out how SherLuck verifies players, and live chat confirms exactly which documents your account needs. Before you upload, check that each document is in date, shows your full name clearly and matches the details on your SherLuck account. If a request for documents looks odd, confirm it with live chat first.

Use the password reset option in the SherLuck login window if it shows one, and check your spam folder if the reset email doesn't arrive. If there's no reset option or your account is locked, contact SherLuck live chat with your registered email address ready. How to log in to SherLuck.

To withdraw from SherLuck, open the cashier in your account, choose withdraw, pick a payment method and enter the amount. Finish identity verification first, and make sure any active bonus has met its wagering, because either one can hold up a request. The SherLuck Terms of Service and AML Policy set the rules every withdrawal follows.

SherLuck doesn't publish fixed withdrawal times on this site, so ask SherLuck live chat for the status of any request. At any casino, three things commonly change how long a withdrawal takes: the payment method, an unfinished identity check and an active bonus.

SherLuck live chat sees why a withdrawal is pending or declined and tells you what to fix. Three things commonly hold up a casino withdrawal: identity verification that isn't finished, bonus wagering that isn't complete, and payment details that don't match the name on the account. Fix the cause, then ask live chat to check the request again.

SherLuck's KYC Policy sets out when SherLuck asks for ID, so verify your SherLuck account before your first withdrawal. An ID request made while a withdrawal is waiting can hold that withdrawal until you complete the check. Verifying early takes one cause of delay off the table.

Check the SherLuck Terms of Service and the cashier for any minimum or maximum withdrawal before you deposit. This site doesn't publish withdrawal limits, so ask live chat if you can't find the figure you need. If you play with a bonus, its terms can also cap the bonus winnings you're able to withdraw.

SherLuck offers slots, live casino tables and a sportsbook under one login. Slots include 3 Hot Chillies, Gold Rush with Johnny Cash and Elvis Frog TRUEWAYS. The live casino runs roulette, blackjack and baccarat tables, plus game shows. Open Providers in the lobby to browse studios such as BGaming and Booongo.

Yes, SherLuck has an official iOS app: open the casino in Safari and tap GET on the Official iOS App banner at the top. On Android, add SherLuck to your home screen from the Chrome menu. SherLuck also runs in your phone's browser, so the app is optional. How to install the SherLuck app.

SherLuck live chat is open 24/7: tap Contact Support at the bottom of any page inside the casino. Have the email on your account and any transaction or bet IDs ready, because they help the team find the payment or bet in question.

Start with SherLuck live chat and give the full details, including dates and any transaction or bet IDs. If SherLuck's answer doesn't settle it, you can take the complaint to its regulator, the Anjouan Offshore Finance Authority. Where to take a SherLuck complaint.